At Connect West Academy, we want you to be fully satisfied with your purchase. However, please note that we do not offer returns or refunds for any items.
All sales are final. Once an order is placed, it cannot be canceled, returned, or refunded. Please ensure that you carefully review your order before completing your purchase.
We strive to provide the best quality products to our customers. If your item is defective, damaged, or if you received the wrong product, please contact us immediately at info@connectwestacademy.com. We will work with you to resolve the issue by offering a replacement or store credit.
Certain items are non-returnable under any circumstances. These include:
Custom products or personalized items
Sale items or gift cards
Perishable goods, such as food or flowers
Personal care items like beauty products
Hazardous materials, flammable liquids, or gases
We do not accept exchanges. If you wish to receive a different item, you will need to place a new order.
If you’re shipping to the European Union, you still have the right to cancel or return your order within 14 days, for any reason. However, the item must be unused, unworn, and in its original packaging, with tags. You’ll also need the receipt or proof of purchase. To exercise this right, please contact us at info@connectwestacademy.com
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